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Unit 11



Cover letter – Unit 11

Dear Sir or Madam

I am sending you my CV and cover letter about the current job position, Duty Manager for true north brew c.o. After reading your job description I would like to apply for this role within your company.

As I have mentioned on my CV I have experiences within the hospitality business, from working at The British Oak as a waiter, I have gained all sorts of skills to add towards this job that I am applying for. These include being passionate about quality of food and drink. Dealing with customers who have had bad quality food or complaints because of this, I have been able to build a knowledge and understanding of how important quality is for the customer. This has made me care about quality of food and drink that will be presented to the customer. This leads me onto customer satisfaction, where in this area, I am 100% committed to delivering the needs and expectations to the customer.

From starting this job at the beginning I had very little experience in working in this sort of environment, from then I have learnt a wide range of skills which I have explained in my CV. I always have a positive attitude towards my job and customers in order to deliver the best customer service I can give.

I feel like this job can help be build further on my skills and learn more about the hospitality industry.

Yours Faithfully

Reece Payling

CV Unit 11

Personal statement-

I am a confident and reliable individual who puts thier all in to any task that is presented to me. I am motivated and quick to learn skills needed in any work environment. I really love working with people. I have great communication skills and can talk to anyone on their own or in front of a crowd. I am confident when presenting and will have no problem adding a bit of humor to focus the audience. I really enjoy spending time with my family. It is one of the most important things in my life. I love to travel and explore new places and experience different cultures. I like food and drink and always like to try new things.


Hillsborough College – 2015 – Present

UAL Level 3 Extended Diploma in Creative Media Production (Journalism and Social media)


Westfield School – Sheffield sept 2000 – June 2015

GCSE Results in the following subjects:

  • Photography
  • Photography Communication
  • ICT National Cert
  • ICT Level 2
  • Religious Education
  • English Language
  • English Literature
  • Mathematics
  • Biology
  • Physics
  • Chemistry

Additional Qualifications-

  • AS Level in Photography
  • Duke of Edinburgh Award Bronze
  • Duke of Edinburgh Award Silver

Work Experience-

THE START – Sept 2016 – Present

I have been writing for the Sheffield star as part of my current college course which has been helping with my journalistic skills and basic writing. I have really been enjoying it because its exciting to see if your piece of work has been good enough to be put in. Its just a extra bit of acknowledgment of your work been good.

BRITISH OAK – Sept 2015 – Oct 2016

I have taken part in activities that demonstrate my interest in hospitality the main one been a job. I worked in a Pub part time which showed me the path of hospitality. I had been there 12 months and loved every minute of working there, from the customers that come in to the staff that I worked with. The reason I am passionate about working in the hospitality business is the challenges I am presented with on a daily basis and having to overcome them. My duties include taking of food & drink orders, using their reservation system, seating and greeting customers, delivering food and drinks to tables, clearing tables and cash handling.

As well as this work experience I had some opportunities in festivals and weddings, I helped serve food and drink and take orders.


Skills –

Whilst I have been in education I have always been devolving my skills trying to have a broad set, here are some of my skills I, and others, think.

  • Customer care
  • Communication
  • Team leader
  • Polite
  • Professional manner
  • Team worker
  • Independent worker
  • Software Skill
  • Web Design


Please feel free to ask for a reference on requested

Yours Faithfully

Reece Payling

Evaluation Unit 11


I personally feel like my Interview went well, after entering well mannered and confident I introduced myself and gave the interviewer a firm hand shake. The interview started with my CV. They gave me instant feedback on how it was, they said it was straight to the point but I should have put the work experience at the top of the page seen as it was the most relevant to the job.

I felt like I took my time to answer all the question confidently and didn’t rush when I was talking. They picked up on this and said that I did come across calm and confident which was going to be needed in the role that I was applying for.

On my CV I had mentioned that I have some software skills but I didn’t write down specifics but I was able to verbally tell them what I could use and do with the software. They also picked up on this and told me that I should go back and update this for the future.

I followed may of the interview techniques that I had research prier to the meeting. I dressed appropriately, researched the company and prepared my answers for the questions I thought was going to be asked.


My Personal Statement (11.1.1, 11.1.2)

I have always wanted a career where I can be active, creative and enjoy my love for dealing with the general public. I had never thought that this career would be in hospitality but since I started my job in a pub last year its opened my eyes to the idea to this course.

Many parts of this course interests me for example; international hospitality been one of them, I love the idea of been able to travel with my future career and meeting people from around the world from different backgrounds and cultures. Another one been marketing, because the current course has help me to develop the skills needed to use complex computer software to create a professional standard of work. I really love working with people. I have great communication skills which I feel are vital for a career in hospitality and can talk to people one to one or as part of a group, I am confident when required and enjoying adding humour where appropriate to entertain an audience. I work well with others which I have successful demonstrated whilst studying at college. I am also very organised and good at prioritizing work to meet deadlines. I am very creative when in a leadership role and I can come up with ideas which grab people’s attention and guide them in the right path. I am also a very determined person and always finish what I have started which leads me to have a good attendance record because I don’t want to miss anything.

From my current studies I have learnt detailed analytical skills and complex process including learning different software like Photoshop and InDesign which I feel confident in using and how found it to be an effective way of communicating my thoughts and ideas.

I have taken part in activities that demonstrate my interests in hospitality the main one been my job. I work in a Pub part time which showed me the path of hospitality. I have been there 12 months and have loved every minute of work, from the customers that come in to the staff that I work with. The reason I am passionate about working in the hospitality business is the challenges I am presented with on a daily basis and having to overcome them. This job has helped me to develop key skills that I am hoping to learn more about on this course, some including communication, organisation and team work. What I am really wanting to learn more about and build on is the business and management side of the hospitality industry which this course will help me to achieve. My passion for hospitality has not gone unnoticed with talks of been promoted to supervisor which was a big complement but at this time in my life my education has to be my priority.

In the last two years at school I had the opportunity to do the Duke of Edinburgh award which included both bronze and silver which I went and completed in full. It was a valuable experience and it helped me to develop more skills from the volunteering, skill and sport. The main skills that I felt I built on was team work and leadership, this was because when you are having to navigate using a map and compass you need to be sure in the decision you are making not only for you but the team and you have to be willing to give it your one hundred percent commitment. I think from doing the Duke of Edinburgh award it will help me when it comes to the management and marketing communications modules within this course. As well as been able to work well within a team I am more than capable to work independently and this allows me to effectively express my creative ideas at my own speed to meet the deadline.  I am a reliable and conscientious student that will give my all with everything and this is because hospitality is where I see my future career.

Self-Promotion Techniques And Digital Portfolio (11.2.2, 11.2.2)

Using social media – Designers are lucky in that unlike some businesses, they actually have something interesting and creative to share! People like visuals, hence why Pinterest and Instagram have grown so rapidly. Upload images of your own work, blogs or even just articles you find relevant and interesting.

Creating your own website and building your portfolio, this links in to social media. – portfolio of your finished masterpieces is great but people love a story. By showing the design process from brainstorming to completion, fellow designers and clients can appreciate the work and the thought you put into it.

creating business cards – Business cards are your most important publicity items. They tell people how to contact you.

Up-to-date website –  Networking and first impressions are increasingly important in the virtual world. A website is crucial for increasing your exposure and being found online. First impressions die hard, though, and virtual impressions are equally as important as the physical ones.

Co-working – Of the most obvious ways to increase your exposure to potential customers or clients is, of course, to work in a coworking space.

What is a digital portfolio – An electronic portfolio (also known as an portfolio, e-portfolio, digital portfolio, or online portfolio) is a collection of electronic evidence assembled and managed by a user, usually on the Web. Such electronic evidence may include input text, electronic files, images, multimedia, blog entries, and hyperlinks.

Here is a digital portfolio that I have found online that is from a graduate.                                                                                                                           With in this there are lots of key parts of a portfolio some of these include, social media link and how to follow there work and progress. Another big one is a about me page where they have put there hobbies and interest, show casing skills and talents including examples. It also has links to C.V, social media and in some cases but on this site, a online show.


Interview techniques and skills – the Do’s and Dont’s

There is lots of advice for people on interviews and techniques that they can uses to make themselves look and feel better towards a  employer for a job, here are some do’s and dont’s for them.

DO’S –

research – by doing research on the company or employer you can create a more personal interview that will stand you out from the crowd and know about the position you are going for shows you are interested in the job and your not going to slack once you get it.

Knowing the questions – you can’t know all of them but there are some that are quite common, if you know these you can plan and structure your answer better so you can again stand out from the crowd.

Dress appropriately – by doing this you can set a good impression to the person doing the interview. If you are dress appropriately they can tell you are serious about the job and once you get it you are going to have the same mind set. If you get the job you are are not only going to be representing the company, you are representing the person who employed you.

Been prepared – there is been mentally prepared where you are combating nerves and you are getting your self together before the interview, but the main one is been physically prepared. Having the correct paper work and information details, if you are not then it may show that you won’t be come to that job prepared and you will forget things and mess up.

Been polite – Be polite and thankful to everyone you meet; you never know whose opinion will count. And if you are nice to everyone on the interview they know your going to be if you get the job.

Eye contact – if there isn’t any eye contact in the interview then what’s it going to be like on the job? There’s going to be no connection from you to the person giving you the job and if there isn’t then there’s going to be no connection from you to the work your producing.

Enthusiasm – you need to be enthusiastic towards the job that your been interviewed for. If you are then the person doing the interview knows your going to have the same enthusiasm towards the job, the time you arrive and the quality of work your producing.

Notes – write notes about the interview, you don’t want to come away and forget what they have said due to nerves or you missing something that could be important. Also if you right notes before you go in you know what you need to know and you won’t miss things out during the interview.

Be punctual – arriving just 10 minutes before your interview would show the person your serious about the job and if you get it your always going to be on time, not only to work but with assessments and projects.


Rehearsals – don’t rehears your answers too much, you don’t want the person interviewing you to think you are resisting them from memory because if you do it could show you as been not confident with you and your answers. Just be prepared to answer them on the spot and them been unique.

Smell – having to much aftershave and perfume  on you at a interview could make the person think you are trying to hard but having a strong smell of smoke could show you to spend to much time with a cigarette in hand than doing work.

Been late – if you are late on purpose then this could let your employer know that anything they ask you to do like the time you need to be in work for and any projects your going be late. It also could show that your not serious about the position.

Arriving stressed – if you arrive stressed your employer will be able to tell and feel that stress but they won’t know that you may not normally be like that they will think that that is you. You don’t want to create a false persona of your self.

Fidget – if you Slouch, fidget, or yawn while being interviewed they may not take you seriously because it could show what you may be like on the job. Don’t chew gum or bring food or drink into an interview because it not a great impression to present yourself with.

Convocation – don’t tell jokes or bring up controversial topics because you don’t know them and there boundaries to able to push them.

Been self-aggrandising – you don’t want to make them think you have no falls and your perfect because they know that no one is and by you telling you are they might see that as been fake and you not accepting yourself.

Past employers – Don’t speak negatively about your current or former company, boss, or coworkers because this could show the one that is interviewing you that you may not be a nice person, plus they may know or be friends with the people you are talking about.

Answering questions – Don’t answer every question that they ask you with a simple “yes” or “no” because this shows them that you may not be very confident with your answers and this could lead on to the work you may have to produce if you get the job.

mobile phone – Don’t answer your phone, check messages, or text during an interview because this would show them that if you can do in front of the you would do it when you are doing the job.

Person gain – Don’t indicate that you’re only interested in the job because of the salary, benefits, or geographic location. Don’t indicate that you intend the job to be a “stepping stone” to something else because they will choose someone who is going to stick with them.

The way you act –  Don’t act desperate to take the job and beg them. This would make them feel uncomfortable and make them not want to give you the job.



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